Health Programs Consultant

HBF Employee Benefits

• FREE Corporate Gold Hospital Insurance (for you and your family)
• 3 additional wellbeing days off a year (on top of our standard 20 days annual leave and 10 days personal leave) pro rata
• 2 volunteering days per year
• 18 weeks paid parental leave
• Access to corporate discounts across a range of gyms, retail, restaurants, and hotels

This is a permanent opportunity open to candidates based anywhere in Australia and can accommodate full-time or part-time hours.

About the Role
We are looking for a Health Programs Consultant to join the Health Programs team on a permanent basis. In this role, you will play a vital role in delivering exceptional experiences for HBF members engaging with our Health Support Programs. This position focuses on guiding members to health programs that empower them to manage and improve their health.

As a Health Programs Consultant, you have the opportunity to make a difference to members’ health journeys by:

• Facilitating member engagement with Health Support Programs, ensuring a positive and seamless experience.
• Managing referrals and enquiries through multiple channels, including email, web, and phone, within agreed service levels.
• Maintaining accurate and consistent records of member interactions.
• Contributing to the development and delivery of frontline activation and education initiatives.
• Supporting process improvements, administration updates, and assisting with projects and initiatives as directed.

About You
You’re passionate about delivering exceptional member experiences and thrive in a fast-paced, dynamic environment. With strong interpersonal skills and a commitment to quality service, you excel at building relationships, expressing empathy, and influencing positive outcomes. You’re highly organised, self-motivated, computer literate, and comfortable working independently and as part of a team.

Ideally, you will have:

• Proven ability to provide outstanding customer service that identifies and responds to member needs.
• Excellent interpersonal and communication skills, with experience in relationship building and influencing.
• Strong organisational skills, including the ability to prioritise tasks and meet deadlines.
• Demonstrated self-motivation and adaptability in a changing environment.
• Competent computer skills.
• The ability to work collaboratively while maintaining a high level of independence and accountability.

Keen to Apply?
Great! Applying is as simple and quick as clicking on the “Apply" button to complete your application.

Our recruitment and selection process includes a variety of assessment methods including reference checks, National Police Clearance and verification of working rights in Australia. 

Inclusion and Accessibility
At HBF, we believe in the potential of every individual. We’re committed to creating an inclusive workplace where diverse perspectives are celebrated, because they make us stronger. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and members of the LGBTQIA+ community, including transgender and gender-diverse applicants.

We want you to Be You, Be Bold, and feel supported every step of the way. If you require any adjustments or alternative formats during the recruitment process, please contact us at careers@hbf.com.au.

To learn more about our commitments visit: Community Initiatives | HBF Health Insurance